PPGs are groups of active volunteer patients that work in partnership with practice staff and dentists – this unique partnership between patients and their practices is essential to achieving high quality and responsive care.
Groups meet face-to-face with practice staff at mutually agreed intervals, facilitating dialogue with the whole patient population through email networks, online surveys and social media.
PPGs can bring significant benefits to the practices who have them: reducing costs, improving services, allowing resources to be used more efficiently and, most importantly, developing mutually supportive networks. Groups help the practice by enabling dental teams to be proactive in providing services that truly reflect what patients want and need.
‘Practices that have a PPG are increasingly being viewed by patients as an indicator of them being a high-quality caring practice’.