Friends and Family Test (FFT)

From 1 April 2015, dental practices providing treatment commissioned by NHS England will be required to implement the NHS Friends and Family Test (FFT).

The FFT is a feedback tool that supports the fundamental principle that people who use NHS funded services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.

The FFT on its own does not provide results that can be used to directly compare practices but, for each practice, it can inform current and prospective patients about the experiences of those who use the practice’s services, and help mark progress over time.

We at The Smile Works were chosen as an early pilot site to test the FFT in a dental practice setting over a year ago and our feedback has helped set the system that is currently in use.

Please have a look at the links below:

Patient Participation Group (PPG)

PPGs are groups of active volunteer patients that work in partnership with practice staff and dentists – this unique partnership between patients and their practices is essential to achieving high quality and responsive care.

Groups meet face-to-face with practice staff at mutually agreed intervals, facilitating dialogue with the whole patient population through email networks, online surveys and social media.

PPGs can bring significant benefits to the practices who have them: reducing costs, improving services, allowing resources to be used more efficiently and, most importantly, developing mutually supportive networks. Groups help the practice by enabling dental teams to be proactive in providing services that truly reflect what patients want and need.

‘Practices that have a PPG are increasingly being viewed by patients as an indicator of them being a high-quality caring practice’.


0% Finance and Low cost loans are available.

Affordable ways to pay for the treatment you want.

Spread the cost of treatment over a period which suits you.

A much more affordable alternative to credit cards or bank loans.

Easy to repay by direct debit.

Discuss your options with your treatment coordinator, Dentist.

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