Friends and Family Test (FFT)

From 1 April 2015, dental practices providing treatment commissioned by NHS England will be required to implement the NHS Friends and Family Test (FFT).

The FFT is a feedback tool that supports the fundamental principle that people who use NHS funded services should have the opportunity to provide feedback on their experience that can be used to improve services. It is a continuous feedback loop between patients and practices.

The FFT on its own does not provide results that can be used to directly compare practices but, for each practice, it can inform current and prospective patients about the experiences of those who use the practice’s services, and help mark progress over time.

We at The Smile Works were chosen as an early pilot site to test the FFT in a dental practice setting over a year ago and our feedback has helped set the system that is currently in use.

Please have a look at the links below:

Patient Participation Group (PPG)

PPGs are groups of active volunteer patients that work in partnership with practice staff and dentists – this unique partnership between patients and their practices is essential to achieving high quality and responsive care.

Groups meet face-to-face with practice staff at mutually agreed intervals, facilitating dialogue with the whole patient population through email networks, online surveys and social media.

PPGs can bring significant benefits to the practices who have them: reducing costs, improving services, allowing resources to be used more efficiently and, most importantly, developing mutually supportive networks. Groups help the practice by enabling dental teams to be proactive in providing services that truly reflect what patients want and need.

‘Practices that have a PPG are increasingly being viewed by patients as an indicator of them being a high-quality caring practice’.

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The Halfway house payment plan
Are you considering FFT, but are unsure about the best way to pay for it? If so, you might be interested in the payment plan[s] we offer to fund your treatment.

How do I apply?
You will need to complete a simple, online credit application, which one of our staff can help you with. The information is transmitted to the lender immediately and a reply is usually received by return. You can then either sign a credit agreement that we print for you, or have it emailed for you to complete at home.

How much can I borrow?
You can borrow between £350 and £25,000, subject to status. You must be aged 18 and over to apply, and you must have lived in the UK for at least 3 years.

Do I have to pay a deposit?
A deposit is not required, but if you want to pay one and so reduce the amount you borrow, this is completely up to you.

How much are the repayments?
Obviously this will depend on the amount you borrow and whether you pay a deposit. Our staff will show you, completely without obligation, the monthly repayments for your particular treatment.

Calculate for yourself the monthly repayments for your treatment by entering the cost in the Chrysalis calculator:

chrysalis finance

How do I make the repayments?
The monthly payments are collected by Direct Debit, starting one month after you sign the credit agreement, and are subject the usual guarantee from your bank.

When can I start the treatment? 
Immediately - as soon as the credit agreement has been signed.

What if I decide that I don’t want the finance? 
There is a statutory ‘cooling off’ period of 14 days after signature during which you can cancel the credit agreement with no cost to you. However, if you have started any treatment which would have been financed, you will have to make other arrangements to pay for it.

Who provides the finance?
The finance is arranged through Chrysalis Finance Ltd., a company authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking under Firm Reference Number 631193. *Finance is subject to status. Terms and Conditions apply.

SmileWorks Limited [trading as SmileWorks] is an Appointed Representative of Chrysalis Finance Limited which is authorised and regulated by the Financial Conduct Authority to carry out the regulated activity of credit broking.

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